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ITCAP - Verizon Wireless Technical Support Program

 
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Welcome Verizon Wireless Customer Service
and Technical Support Employees
 
To register for the CompTIA A+ class

Call 877-877-0122

About the Verizon Wireless Technical Support Program
 
Verizon Wireless has made special arrangements to assist you in obtaining your A+ certification. In order to cover your courses through the LearningLINK tuition assistance program, you must enroll in your courses through Fayetteville Technical Community College (FTCC). Through special arrangement between FTCC and a national education partnership program called ITCAP, Verizon Wireless employees can obtain technical training through computer learning centers in various geographic locations around the country without actually attending the college. However, once enrolled, you are considered a student of FTCC and will earn college credit just as if you attended courses on campus. This college credit may be transferable to other colleges and universities.
 
People Learn in Different Ways – Reduce Barriers for Success
Recognizing that people learn in different ways, Verizon Wireless has made arrangements for the courses required for A+ certification to be offered in a format that includes a learning style that works for you.
 
Online Learning with Instructor Support
Great Results in Helping Employees get A+ Certified
Online learning, with instructor mentoring by phone and email, allows you to start when you are ready and lets your schedule dictate which days and hours you will do your coursework. You can do your coursework anywhere you have a computer and a high-speed Internet connection. If at least 20 people from your call center are registered for A+ during a quarter an on-site lab may be scheduled.
If you’d like to do your online class in a group with your workmates and participate in “hands-on” labs to build a computer and do troubleshooting, ask if our A+ group class is being offered at your work location.
 
Instructor-Led Training
Most appropriate for employees with technology experience. Very fast paced class, requiring a minimum number of students to hold a class. No allowance is made for schedule change.
 
Discount Rates, Including Exams
Discount rates have been established for this certification that include the test fees for each of the certification exams. There will be no out-of-pocket cost to you if you follow the steps to process your LearningLINK application for approval to begin your studies.
CompTIA A+ Remote Support Technician
The A+ Remote Support Technician credential validates hardware and software knowledge, with added elements of security, soft skills, safety and environmental issues. In addition, it adds the focus of applying these technologies and skill sets in scenarios involving troubleshooting and interacting with customers remotely via the telephone or e-mail.
About CompTIA A+ Certification
Class Outline A+ Essentials
Class Outline A+ Practical Application
 
 

ITCAP       We put learning to work. * 877.877.0122 *  www.itcap.com

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