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University of North Carolina at Pembroke
Certificate Program |
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| UNCP Certificate Program: Project Management based on PMBOK |
| 11 CEUs |
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| This project management certificate is based on the The Project Management Body of Knowledge (PMBOK),
a collection of processes and knowledge areas generally accepted as best practice within the project
management discipline. As an internationally recognized standard (IEEE Std 1490-1998) it provides the
fundamentals of project management, irrespective of the type of project be it construction, software, engineering,
automotive etc. |
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| PMBOK recognizes 5 basic process groups and 9 knowledge areas typical of almost all projects. The basic concepts
are applicable to projects, programs and operations. The five basic process groups are Initiating, Planning,
Executing, Controlling and Closing. |
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| Processes overlap and interact throughout a project or phase. Processes are described in terms of Inputs
(documents, plans, designs, etc.), Tools and Techniques (mechanisms applied to inputs), and Outputs
(documents, products, etc.) |
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| The nine knowledge areas are Project Integration Management, Project Scope Management, Project Time Management,
Project Cost Management, Project Quality Management, Project Human Resource Management, Project Communications
Management, Project Risk Management, Project Procurement Management. Each knowledge area contains some or all
of the project management processes. |
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| Much of PMBOK is unique to project management e.g. critical path and work breakdown structure (WBS). Some areas
overlap with other management disciplines. General management also includes planning, organizing, staffing,
executing and controlling the operations of an organization. Financial forecasting, organizational behavior
and planning techniques are also similar. |
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| This certificate is made up of nine modules corresponding to the knowledge areas of the PMBOK.
The last module is a project to apply all of the concepts learned. Click on the module name to view
the learning objectives and courses content for that module. |
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| Principles of Project Management |
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| Individuals successfully completing this course can be expected to demonstrate a basic understanding
of the requirements for leading and participating in successful projects and have the ability to apply
their learning in a practical way in the workplace. Included in this course are the following key topics. |
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- Project selection – financial and objective basis of project selection, supporting the business case,
which projects to select and why (from an organizational perspective)
- Initiation and scope development – identifying project stakeholders, interpreting needs and expectations,
and developing customer deliverables
- Project cost and schedule preparation – developing the all-important budget and time baselines
- Human resource management – understanding the importance and use of leadership and interpersonal
skills for the project manager
- Risk management – basic steps of risk planning and alternative risk strategies, implementation of the risk plan
- Quality management – basics of the quality management process as they apply to managing projects
- Aspects of effective project closeout – importance of lessons learned and administrative and contract
closeout, “closing the loop” with customer expectations
Learning Objectives
- Define a project
- Define project management
- Describe the project management phases (process groups)
- Describe the project manager skill set (the nine knowledge areas)
- Recognize internal and external influences on project management
- Define and develop the stages of a project's initiation phase
- Create and apply the components of a project's planning phase
- Create and apply the components of a project's execution phase
- Create and apply plans for a project's controlling phase
- Create and apply the components of a Project's closing phase
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| Project Schedule Development and Control |
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| Successful completion of this course allows the project leader to demonstrate a detailed understanding
of the process of schedule development and tools available for schedule performance monitoring and status
presentation. Included in this course are the following key topics and corresponding benefits for the attendee. |
- Preparation of the work breakdown structure (WBS) – preparation and use of this primary scoping tool
- Network diagram development – development of the schedule logic diagram from the WBS, understanding schedule
duration and project critical path, and determination of activity float or slack
- Status and presentation tools – tools available to the project manager including precedence diagrams, Gantt charts,
and milestone schedules
- Resource application to the schedule – determination of activity duration based on resource availability and productivity
- Schedule acceleration – application of tools and techniques for schedule improvement, understanding and negotiating
tradeoffs among project scope and available resources and budget
- Schedule performance – control tools (e.g., earned value) available to monitor schedule performance, appropriate
action by the project manager to deal with schedule performance deficiencies
- Schedule conflict and schedule at close-out – dealing with schedule issues among team members and other stakeholders,
techniques for project completion and successful schedule closeout
Learning Objectives
- Develop and implement a Work Breakdown Structure (WBS)
- Develop, implement, and control a project coordination plan
- Explore the process of activity sequencing
- Consider activities and determine activity dependencies
- Distinguish different methods for estimating duration
- Identify schedule compression techniques
- Differentiate between the use of fast tracking and crashing to compress the schedule
- Identify variances between actual performance and the project baseline
- Assess the time duration of a project
- Define and sequence the specific activity components of the project
- Calculate and develop critical path, PERT, and Gantt charts
- Develop and manage the activity schedule
- Calculate slack time adjustments and develop feasible contingency plans
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| Cost Estimating and Cost Management |
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| This course addresses the needs of sponsors, project managers, and deputy project managers. Any project manager
who deals with corporate cost accounting systems that do not appropriately meet their needs will find this
course helpful. This course does not require participants to have prior knowledge or experience with any
specific PM software package. |
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- Use of analytical and financial tools and techniques for use throughout the project including hands-on exercises
- Resource Planning – selecting type and quality of personnel, equipment and supplies to do “what if” analysis and select
combinations for effective and efficient project accomplishment
- Cost Estimating – quantities and unit costs combined with effort and durations
- Cost Budgeting – breaking down costs into categories by responsibility, by scope phases and accounting requirements
- Cost Control – execution measures to predict, track and invoice appropriately, as well as address “earned value” issues
Upon completion of this module, the student will be able to:
- Plan for necessary personnel, equipment, and material resources
- Identify the basic cost estimating process
- Prepare a basic, bottom-up cost estimate
- Prepare a cost baseline, allocating estimated costs over the life cycle of the project
- Define cost management
- Define resource planning
- Identify the inputs, tools and techniques, and outputs of resource planning
- Define what should be included in resource planning
- Identify the different types of cost estimates and their characteristics
- Identify different methods of estimating project costs and correlate them to the project life cycle
- Distinguish between direct and indirect costs
- Define cost budgeting
- Identify the inputs, tools and techniques, and outputs of cost budgeting
- Define what should be included in a cost budget
- Determine contingency for a project
- Define cost control
- Identify the inputs, tools and techniques, and outputs of cost control
- Define what should be included in a cost control
- Determine Earned Value
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| Leadership Skills for the Project Manager |
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| This course is designed for people who have or will be assigned project leadership responsibilities.
It is particularly applicable for the technical professional who may lack experience with the
interpersonal aspects of project management. |
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- A disciplined approach to identifying and relating to the people who can make or break your project
- Proven tools to manage and influence without solid-line authority
- Simple methods to understand and use personality differences
- A process for including critical communication points in the project plan
- The key general management skills that are necessary for leading project teams
- Leadership actions that will ensure the project team performs effectively
- Interpersonal communication skills to use with project team members, clients, and stakeholders
- Negotiation and conflict management strategies
- The typical internal project organization structure and how to succeed with it
- The project manager’s responsibilities for information flow
- Tools for project communications planning
Upon completion of this module, the student will be able to:
- Define leadership and its role in a business environment and in a project environment
- Identify and develop effective project management characteristics
- Describe different types of authority behavior and how to grow them within a project team
- Describe basic leadership styles and when to use them
- Define the role of teams
- Describe the considerations and process for building an effective project team
- Identify and describe five team development stages
- Explain how to use conflict constructively
- Distinguish between problems to solve and polarities to manage
- Use effective communications in a project environment
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| Project Risk Management |
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| This course addresses the needs of sponsors and project managers at all levels. Project managers or
project team members need to understand the many aspects of risk assessment and planning prior to the
completion of the project plan and then learn tools and techniques to monitor and appropriately manage changes. |
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- Use of tools and techniques for use throughout the project demonstrated with hands-on exercises from various
size projects and industries
- Risk management planning – determining the organization’s propensity for taking risk and risk response criteria
- Risk identification – looking at all aspects of the project
- Risk qualitative analysis – rating and prioritizing risks
- Risk quantitative analysis – detailed study of highest priority risks
- Risk response planning – increase probability of positive impacts and reduce probability of negative impacts
- Risk monitoring and control – recognizing triggers and changes affecting risk responses
Upon completion of this module, the student will be able to:
- Develop a consistent process for managing risk in projects
- Describe and utilize standard risk terminology, tools, and methods
- Implement effective risk identification techniques
- Develop accurate estimates of risk probability and impact
- Create a matrix to prioritize risks
- Identify and prioritize the most important or critical risks to projects
- Maximize the results of positive events
- Minimize the consequences of adverse events
- Develop effective plans for dealing with risk events
- Determine when and how to implement risk strategies
- Create a risk management action plan
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| Project Quality Management |
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| This course is particularly beneficial for project managers who are seeking to improve their project quality
management skills and their ability to develop and implement effective quality plans for their projects. |
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- An understanding of the relationship of quality project management to the overall project management process as
outlined in the 2000 Guide to the PMBOK®
- The ability to develop an effective quality management plan for your projects
- An understanding of the various quality tools and techniques for measuring and attaining the specified quality
for your project’s deliverables
- An understanding of the ISO 9000 Series
- The ability to effectively communicate to senior management and customers the importance of an integrated project
quality plan and how it can help the project team deliver a product or service that satisfies the needs for which
the project was undertaken
Upon completion of this module, the student will be able to:
- List characteristics of quality
- Consider key criteria during quality planning
- Perform specific planning activities that will positively impact project quality.
- Identify procurement issues that impact project quality.
- Define quality assurance and its importance to effective project completion.
- Recognize the effects of non-quality work.
- Differentiate between quality control and quality assurance.
- Consider important issues when developing a quality control system.
- Recognize primary quality control tools for managing a project.
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| Microsoft Project for Project Managers |
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| The course explores how to use this software to manage "real-world" projects. Topics include creating a new project,
creating and working with project and resource calendars, adding tasks and durations, changing relationships, adding
resources, resolving scheduling conflicts, and reporting. The course consists of lecture and practical hands-on sessions.
Participants will build, track, and modify project schedules throughout this course. The course encourages learning-by-doing
through case studies and solving real-world challenges, like crashing and fast tracking project schedules. |
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- Apply sound project management concepts working with Microsoft Project
- Understand global settings and options offered by Microsoft Project
- Become familiar with project management software and plan a project by using Microsoft Project
- Work with subtasks in an outline form, link tasks effectively, and work with time constraints
- Assign resources and their work schedules to tasks
- Resolve time and resource conflicts
- Effectively use the different views, reports, and drawing tools available in Microsoft Project
- Sort and filter project information effectively
Upon completion of this module, the student will be able to:
- Become familiar with project management software and plan a project by using Microsoft Project
- Apply sound project management concepts working with Microsoft Project
- Understand global settings and options offered by Microsoft Project
- Use the software to:
- Create a new project
- Create and work with project and resource calendars
- Add tasks, durations, and resources
- Resolve scheduling conflicts
- Work with subtasks in an outline form, link tasks effectively, and work with time constraints
- Assign resources and their work schedules to tasks
- Resolve time and resource conflicts
- Effectively use the different views, reports, and drawing tools
- Sort and filter project information
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| Procurement and Contracts Management |
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| This course addresses the needs of project managers at all levels. By looking at contracts as a tool to
protect all stakeholders and approaching negotiations as win-win, new and positive attitudes develop in participants.
While not a course on contract law, rather one considering the contract as a project management tool, it takes a
fresh look at the project manager’s use and role in developing and using contracts. |
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- Use of tools and techniques with hands-on exercises from various size projects and industries
- Procurement planning – contract types and uses
- Solicitation planning and receipt – forms and content
- Source selection and negotiations – weighting, ranking, and negotiating issues
- Contract administration – efforts during execution
- Contract closeout versus administrative closure – acceptance of deliverables and final payment versus archives and lessons learned
Upon completion of this module, the student will be able to:
- Identify the components of the contracts and procurement variable
- Differentiate among the different kinds of contracts
- Identify factors that influence procurement planning
- Determine design and performance specifications for a project
- Identify what documents are needed when soliciting contractors
- Differentiate between a bid and a proposal
- Ask specific questions when evaluating proposals
- Complete a checklist during proposal evaluation
- Classify contractors as internal or external stakeholders
- Obtain an independent estimate
- Complete contract administration responsibilities
- Develop a system for handling contractual changes
- Determine when a contract should be terminated
- Complete contract close-out responsibilities
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| Project Implementation: Planning for Organizational Change |
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| This course is designed for anyone who works on a project team that will deliver change to an organization.
It is vitally important for project team leaders and managers, communications, information technology,
and human resource specialists. |
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- A disciplined approach to identifying and relating to the people who must change as a result of your project
- Proven tools to successfully implement organizational change
- A process for including critical change management strategies in the project plan
- The forces that help and hinder human response to change
- Key questions that will help diagnose the organization’s willingness and ability to change
- A disciplined approach to identifying and managing stakeholder expectations
- Organizational roles during the change process and how to use them
- Tools for planning implementation activities that enable change
- Implementation pathways and pitfalls from real projects
- An opportunity to apply course content to a project of your own, with feedback from instructors and other participants
Upon completion of this module, the student will be able to:
- Prepare a change implementation plan, including progress management methods
- Describe methods for implementing change
- Prioritize and assess the impact, cost, benefit and risk of proposed changes
- Use tools to successfully implement organizational change
- Describe how to manage employee resistance, tension, and complacency to change
- Describe how to effectively communicate change and encourage employee participation
- Identify employee needs during the “new beginnings” phase of change
- Examine the internal process for developing reaction to change
- Recognize the effects of change imposed on others
- Identify and manage stakeholder expectations
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