A+ certification, developed by the Computing Technology Industry Association (CompTIA), is a credential that demonstrates competency in basic computer support skills. The learning objectives and certification process are recognized internationally and are vendor-neutral, i.e., not tied to the products of any commercial software or hardware manufacturer. Holding the A+ certification is validation of a person’s ability to perform basic computer tasks in the workplace. These tasks include installation, configuration, problem diagnosis, preventive maintenance, networking, and security. The overall goal of A+ certification is to prepare entry-level technicians in whom employers have confidence of on-the-job performance.

Three A+ certification paths are available: IT Technician, Remote Support Technician, and Depot Technician. Each certification requires the student to successfully complete the A+ Essentials course, ensuring that newly-certified
A+ technicians have a common set of foundational skills.

Most employers now require A+ certification as a requirement for basic-level customer support personnel and for future personal advancement into mid-level support positions. Additionally, companies employing A+ technicians often benefit from increased revenue, customer satisfaction and employee retention. Customers are more confident about support advice being given them when the technician holds a certification credential. Poorly trained “script readers” leave customers unsatisfied and unhappy, leading to lost future revenue. Properly trained technicians keep customers happy, and keep them returning for more products and services. A+ technicians have a solid background for advanced training and project implementation, leading to reduced costs of training and production. Overall, an employer receives a higher return on investment from an A+ certified individual than from a non-certified basic technician.